Return and Refund Policy

Advanced Orders (Local Pick-Up and Delivery Only):

We do not refund any cancellations made less than 24 hours in advance of your chosen pick-up time. This includes order changes for future dates.

In the instance that you experience an issue with your order, please contact cafe.muse@outlook.com. A member of our team will be in touch as soon as possible. Each issue is handled on a case-by-case basis.

No problem! All changes – limited to cancelling the order or removing item(s) – to advanced orders for local pick-up must be made at least 24 hours in advance of your requested pickup time. We cannot accommodate same-day changes. If you need to make a change to your advanced order, you can e-mail cafe.muse@outlook.com with your order confirmation and details and someone from our team will be happy to assist you. You can also reach out directly to the bakery you intend to pick up from by calling the number listed on the locations page.

If you would like to add an item or items to your existing advanced order, we recommend you place a new order for the additional advanced pick-up item(s).

We understand that things change sometimes. If you need to cancel your order, please e-mail cafe.muse@outlook.com or contact the bakery at least 24 hours in advance of your scheduled pick-up time. We cannot cancel advanced orders within 24 hours of the scheduled pick-up time.

Your confirmation email will include your pre-selected pick-up time. If anything changes, we’ll update your order in our system and you’ll receive an e-mail or phone call. If you need it a bit earlier than initially requested, please e-mail cafe.muse@outlook.com with your newly requested time/date.